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How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad transactions, and keep the lobby secure. You control your data — request access, updates or deletion through the support channels below.

Account securityPayment verificationSupport accessData requestsCookie notice
bd 9171 How We Handle Your Information
POLICY CONTACT

Reach Us About Your Data

Questions about what we store, how we use it, or how to update your details land with our support team. Live chat gets you an agent fast during peak hours. Email works for detailed requests where you need to attach documents or reference specific transactions.

Team online

Live Chat

Open the chat bubble from any lobby page when you need immediate help with account access, data requests or privacy questions. Agents handle identity checks before discussing your information.

Email Support

Send data access or deletion requests to our support email with your registered phone number and account username. We verify your identity before processing any changes to protect your account.

Contact Form

Submit privacy enquiries through the contact form in your account dashboard. Include enough detail so we can route your request to the right team without back-and-forth delays.

DATA SECURITY

How We Protect Your Account

We encrypt payment data when you deposit through bKash, Nagad or Rocket so transaction details stay private. Session encryption keeps your login secure while you move between Blackjack Nights and Football SuperGoal. Firewalls and access controls limit who inside our operation can see account records — only staff with a legitimate need can pull your data, and every access is logged.

Payment Encryption

Your bKash PIN, Nagad password and Rocket credentials never reach our servers — the payment provider handles authentication, and we only receive a transaction reference to credit your account wallet.

Session Security

We assign a temporary token when you log in, and it expires after a period of inactivity. Logging out clears the token immediately so no one else can reuse your session on a shared device.

Data Retention

We keep transaction logs and account activity for as long as needed to meet audit obligations and resolve disputes. Once you close your account and the retention window passes, records are purged from active storage.

Your Rights

Request a copy of what we hold, correct outdated details, or ask us to delete your account through the support channels above. We verify your identity first, then action the request within a reasonable timeframe.

Privacy Policy Questions

We collect your phone number, username, password hash and device details during registration. When you deposit via bKash, Nagad or Rocket, we store the transaction reference and amount to credit your wallet and verify withdrawals later.

Yes. Contact our support team through live chat or email with your registered phone number and account username. After we verify your identity, we send a summary of stored information within a reasonable timeframe.

Transaction records and activity logs stay in our system for as long as your account is active and for a retention period after closure to meet audit and dispute-resolution requirements. Exact duration depends on local regulatory obligations.

We do not sell your data. Payment providers like bKash, Nagad and Rocket see transaction details needed to process deposits and withdrawals. Game studios receive anonymized session data to serve the lobby, not personal identifiers tied to your account.

Submit a deletion request through live chat, email support or the contact form in your account dashboard. We verify your identity, settle any pending transactions, then close the account and schedule data removal per our retention policy.

We use session cookies to keep you logged in and preference cookies to remember language and layout choices. Disabling cookies will log you out and reset settings each visit, but the lobby remains accessible.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.